Many opportunities in support of the Cable/Internet industry!

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We're not kidding
when we say our people
love coming to work.

Careers at Sutherland are anything but typical. Start with us as a Gaming Support & Service Representative and become part of a family that can take you places. Being a part of the CloudSource team allows you to work comfortably from home while remaining supported and encouraged as if you were in an office environment. Work from home. Your happy place. Start loving your work!

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Support one of the world's largest gaming platforms!

Gaming Support & Service Representative

As a Gaming Support & Service Representative you will be answering inbound calls to provide exceptional customer service to consumers. In this role, you will also provide technical support by answering inquiries, solving problems, and troubleshooting issues using call flows, knowledge bases, and published materials. We’re looking for talented, dedicated professionals from diverse backgrounds and cultures with a genuine interest in technology to provide outstanding customer service to our major gaming system's user community. If you are interested in support and stability within a company that offers the tools necessary to take your stay-at-home career to the next level, apply today!

About You:


You love a team environment. You rise to meet every challenge. You have the “it” factor. You believe in your own unlimited potential. You’re ready for a great career with a great company.

We Will Give You:


  • Skills for life: how to solve problems, how to adapt to change, and how to tough it out in the face of adversity
  • In-house leadership programs - extraordinary advancement opportunities
  • Top-notch paid training!
  • A workplace that’s never boring
  • The opportunity to make someone’s day, every day
  • Rewards and recognition as you blaze your own trail and ignite your career

We are one big, passionate family. We live on the edge of the customer experience business. Great people make that great experience possible.


Ideal candidates are:

  • Extremely customer-oriented with a contagiously upbeat personality
  • The "Go-To" persons who help others get the most out of their systems
  • Tech-savvy with an understanding of routers, streaming video, and web applications

On our team you will:

  • Provide exceptional customer service on all inbound calls
  • Assist customers with new and existing accounts - including web navigation, password resets, billing issues and gamer tags
  • Provide technical support by answering inquiries, solving problems, and troubleshooting issues using call flows, knowledge bases, and published materials
  • Case management of 25 to 30 cases to ensure customer issues are resolved

To be a part of our team you will have:

  • A High School diploma or GED
  • A minimum of one year of customer service experience, preferably in a contact center
  • Minimum keyboard skills of 35 WPM (verified with typing test during application process)
  • Passion for the customer and the customer’s experience
  • Discipline and independence to work remotely from home
  • Familiarity with social networking (Facebook, Twitter, YouTube, etc.)
  • The ability to maintain productivity standards and meet agreed-upon objectives
  • Basic experience using Microsoft Office suite
  • The ability to handle multiple tasks simultaneously, including offline or special project work
Working from home is easiest when you’re adequately equipped! All team members have:

Excellent Internet connectivity

  • Access speeds of 5 Mbps upload and 7 Mbps download- the faster the better (Wireless and/or satellite Internet Service Providers are not compatible with our systems)

Productive work environment with

  • One 20 inch monitor, headset**, in-house network, and a hard wired Internet connection capable of continuously supporting outstanding call quality and high speed response rate

**Headset

  • USB
  • Dual ear
  • Noise cancelling microphone
  • Preferred- Logitech USB H570e, Jabra UC Voice 150 or Microsoft Life Chat LX-6000 for Business

At Sutherland, you’re never on your own! We provide

  • Thin client computer
  • One 20 inch monitor (program uses dual monitors)
  • Keyboard and Mouse
  • Avaya Hard phone

Work from home. Your happy place.

Gaming Support & Service Representative

APPLY NOW

This work-from-home opportunity is available to residents in Atlanta, GA; Greensboro, NC; Birmingham, AL; and Austin, TX